Terms of Use

This page (together with our Terms of UsePrivacy Policy and Cookie Policy) mentions the information about us and the legal terms and conditions (Terms) on which we offer any of our products (Products) listed on our website www.swamisukhabodhananda.net to you.

These Terms will apply to any contract formed between us in accordance with clause 4.3 for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms. Please click on the checkbox marked "I agree to the terms and conditions". Only then will the site process the order. You will need to click on "Secure checkout” if you accept them. If you do not accept the Terms, your order will not be processed. You will not be able to order any Products from our site.

We may amend these Terms from time to time as set out in clause 5. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.

These Terms, and any Contract between us, are only in the English language.

  1. Information about us
    1. We operate the website www.swamisukhabodhananda.net. We are a Registered Social Charitable Trust with our Head Office located at No.1, Nirguna Mandir Layout, Near 1st Block Park, Koramangala, Bangalore – 560047.
    2. To contact us for any reason please see our Contact Us on the home page of our site. If you unhappy with the Products or the service you have received we are keen to hear from you. You may please send an email to ptoffice.blr@prasannatrust.com
  2. Our products
    1. The images of the Products on our site are for illustrative purposes only and the Products may therefore vary slightly from those images.
    2. All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order.
  3. How we use your personal information
    1. We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.
    2. Save as may be varied by our Privacy Policy, we will in any case use the personal information you provide to us to:
      • supply you with the Products you have ordered from us;
      • process your payment for such Products; and
      • inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.
  4. How the contract is formed between you and us
    1. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
    2. After you place an order, you will receive an e-mail from us acknowledging that we have received your order. You may also receive an order confirmation on your mobile. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 4.3.
    3. We will confirm our acceptance of your order to you by sending you an e-mail that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.
    4. If we are unable to supply you with a Product you have ordered, for example because that Product is not in stock or no longer available or because of an error in the price on our site as referred to in clause 9.3, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount of the order price as soon as possible.
  5. Our right to vary these terms
    1. We may revise these Terms from time to time in the following circumstances:
      • changes in how we accept payment from you;
      • changes in relevant laws and regulatory requirements; or
      • as we consider to be necessary in light of current trading and / or the general business environment, whether locally, nationally or internationally.
    2. Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
    3. Whenever we revise these Terms in accordance with this clause 5, we will give you notice of this by changing the relevant date at the top of this page.
  6. Cancellation and returns
    1. You have the right to cancel an order. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the order and receive a refund. If you cancel your order, we will try to stop it before the Product is dispatched to you but please be aware that this may not always be possible. Where we are unable to stop your Product from being dispatched please return it to us when you receive it in the same condition which enables us to reuse the product, at which point we will process your refund in accordance with these Terms.
    2. To cancel an order, kindly let us know by email at ptoffice.blr@prasannatrust.com

      If you cancel your order we will:
      • Refund you the price you paid for the Products. Please note we are permitted by law to reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling of them other than what is necessary to establish the nature and characteristics of the Products. If we have inadvertently been charged for the direct cost of returning the Product to us (e.g. where you have elected to 'return to sender'), unless the Product is faulty or not as described we will deduct such direct cost from the refund you would otherwise have been entitled to; and will process the refund within 14 days from the date of your mail cancelling the order.
      • We will refund you on the credit card or debit card used by you to pay
  7. Delivery
    1. Please note that time scales for delivery will vary depending on the availability of the Products you have ordered and your address. Please allow for extra time for international deliveries. For domestic delivery within India, no delivery charges is applicable. However for International delivery, cost of delivery will be involved which varies depending on the location. The charges for delivery will be settled after mutual consent and receipt of payment through our Bank prior to dispatch of the products.
    2. Delivery will be completed when we deliver the Products to the address you give us. Prasanna Trust shall not be liable for delays or other disadvantages to the Customer, which result from an incorrect address being furnished at the time of order.
    3. If no one is available at your address to take delivery, we will either leave you a note that the Products are being held securely by our carrier, in which case, please contact our carrier in the manner provided on the undelivered note to rearrange delivery.
    4. If we are not able to deliver the whole of your order at one time due to operational reasons or shortage of stock, we will deliver the order in instalments. We will not charge you extra delivery costs for this. However, if you ask us to deliver your order in instalments, we may charge you extra delivery costs. Each instalment shall constitute a separate contract governed by these Terms. If we are late delivering an instalment or one instalment is faulty, that will not entitle you to cancel any other instalment.
    5. The Products will be your responsibility from the completion of delivery.
    6. You will own the Products only once we have received payment in full, including all applicable delivery charges for the full order made by you.
  8. International delivery

    For International delivery, kindly get in touch with @ ptoffice.blr@prasannatrust.com
  9. Price of products and delivery charges
    1. The prices of the Products will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the site. However if we discover an error in the price of Product(s) you ordered, please see clause 9.3 for what happens in this event.
    2. Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.
    3. Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:
      • where the Product's correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Products to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price; and
      • if the Product's correct price is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
  10. How to pay
    1. You can only pay for Products using a debit card or credit card. We accept the following cards:
      • VISA debit & credit card
      • Internet banking
    2. Payment for the Products is at the point of order.
  11. Damaged or defective products
    1. We are under a legal duty to supply Products that are in conformity with this Contract. If the Products delivered to you are not as described, fit for purpose or of satisfactory quality at the time of delivery your legal rights include an entitlement to the following:
      • Within 30 days of delivery: you can get a refund.
      • After 30 days: you may be entitled to a replacement or, if that doesn’t work, a proportion of your money back.
  12. Our liability
    1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
    2. Unless otherwise expressly agreed by us, we only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  13. Events outside our control
    1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 13.2.
    2. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
    3. If an Event Outside Our Control takes place that affects the performance of our obligations:
      • we will contact you as soon as reasonably possible to notify you; and
      • our obligations will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
  14. Communications between us
    1. When we refer, in these Terms, to "in writing", this will include e-mail.
    2. If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing, you can send this to us by e-mail or by post (at your cost) to Prasanna Trust, No.1, Nirguna Mandir Layout, Near 1st Block Park, Koramangala, Bangalore – 560 047. We will confirm receipt of this by contacting you in writing, normally by e-mail. If you are a consumer and exercising your right to cancel under clause 7, please see that clause for how to tell us this.
    3. If we have to contact you or give you notice in writing, we will do so by e-mail.
  15. Other important terms
    1. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
    2. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However if you are a consumer and you have purchased a Product as a gift, you may transfer the benefit of our warranty in clause 12 to the recipient of the gift without needing to ask our consent.
    3. This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. However, if you are a consumer, the recipient of your gift of a Product will have the benefit of our warranty at clause 12, but we and you will not need their consent to cancel or make any changes to these Terms.
    4. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
    5. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
    6. These Terms are governed by Indian law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by Indian law. You and we both agree to that the courts of India will have exclusive jurisdiction only to resolve any dispute between us.